What I Offer
A UX audit is a comprehensive analysis of your website's user experience, identifying areas where users struggle, get confused, or abandon their journey. I examine your site from a user's perspective and provide actionable recommendations to improve engagement, reduce friction, and increase conversions.
My Audit Process
I follow a systematic, thorough approach to identify every opportunity for improvement in your user experience.
Discovery & Analysis
Thorough review of your website, analytics data, and user behaviour patterns. I examine your site structure, content, and user flows to understand the current state.
Heuristic Evaluation
Systematic evaluation against UX best practices and usability principles. I assess navigation, information architecture, and interaction design.
User Journey Analysis
Mapping complete user journeys from first visit to conversion, identifying drop-off points, friction areas, and barriers to engagement.
Competitive Analysis
Comparing your site with competitors to identify opportunities, best practices, and areas where you can gain a competitive advantage.
Detailed Report & Recommendations
Comprehensive report with findings, prioritised recommendations, and actionable next steps. Every issue is documented with screenshots and clear explanations.
What I Analyse
User Journey Mapping
Tracking the complete user journey from first visit to conversion, identifying drop-off points and barriers.
Navigation & Architecture
Evaluating how easy it is for users to find information and navigate through your site.
Conversion Funnels
Analysing key conversion paths to identify where users are dropping off and why.
Mobile Experience
Reviewing how your site performs on mobile devices, where most users now browse.
Performance Issues
Identifying performance issues that frustrate users and cause them to leave.
Call-to-Action Effectiveness
Evaluating whether your CTAs are clear, compelling, and positioned effectively.
Form Usability
Reviewing contact forms, checkout processes, and other forms for usability issues.
Content Clarity
Assessing whether your content is clear, scannable, and guides users toward their goals.
What You Receive
After completing a UX audit, you'll receive a detailed report that includes:
- Executive Summary - High-level overview of key findings and their business impact
- Detailed Findings - Specific issues identified with screenshots, examples, and explanations
- Prioritised Recommendations - Actionable improvements ranked by impact and ease of implementation
- Implementation Roadmap - Suggested timeline and approach for implementing improvements
Who This Service Is For
UX audits are valuable for any business with a website that wants to improve user engagement and conversions. Whether you're experiencing high bounce rates, low conversion rates, or simply want to ensure you're providing the best possible user experience, a UX audit will identify specific opportunities for improvement.